SATO GLOBAL WARRANTY PROGRAMME ONLINE USER AGREEMENT
Please read this SATO Global Warranty Programme Online User Agreement set out below which includes disclaimers of liability and other important general matters.
By selecting the "I agree" button, I acknowledge that I have read the SATO Global Warranty Programme Online User Agreement and I agree unconditionally to be bound by the terms and conditions of the the SATO Global Warranty Programme Online User Agreement prevailing from time to time.
The Global Warranty Programme is applicable when the place of purchase is different from place of installation and the purchase date is less than one year. If the place of purchase and place of installation are similar, local warranty conditions apply. Should you be unclear about the warranty status of your printers, please contact SATO in the country which you have purchased from. (Refer to SATO Group Network)
1.
SATO warrants that when purchased from SATO or through an authorized SATO distributor or reseller; this printer, its components, and accessories are in good working order and free from defects in workmanship and materials.
2.
The warranty period for Printers (excluding the print head, platen roller, and cutter assembly) is one (1) year from the purchase date. Warranties applicable to products commence on the date as stated on the sales invoice provided by the reseller. Commencement dates of warranties applicable to other sovereignties may be found in their relative literature.
3.
The warranty period for Spare Parts (excluding print heads, platen rollers, and cutter assemblies) is one (1) year from the date of purchase.
4.
The warranty period for the Print Heads and Platen Rollers* is:
Thermal Transfer Applications: one (1) year or 30km (1,200,000 linear print inches),
whichever comes first.
Direct Thermal Applications: one (1) year or 15km (600,000 linear print inches),
whichever occurs first.
*Print heads for the M-5900RVe and M-8459Se series printers are exempt, which have a warranty period of one (1) year or 50km (2,000,000 linear inches), whichever occurs first.
5.
The warranty period for SATO Cutters is one (1) year from the date of purchase or the following number of cuts:
. SATO Standard Guillotine Cutter : 1 year or 300,000 cuts, whichever comes first.
. SATO Heavy Duty Rotary (HD) Cutter : 1 year or 500,000 cuts, whichever comes first.
. SATO XL4xxe Integrated Cutter : 1 year or 1,000,000 cuts, whichever comes first.
6.
In case repairs, parts replacements or some other services are requested under the warranties provided herein within the warranty period, the additional warranty period of 90 days for the repaired or replaced parts is to be given from the date of such repairs or replacements.
7.
Printer modification, improper use, or maintenance by unauthorized and/or non-certified service companies will void printer warranty. Improper use includes, but is not limited to, the use of consumables or any thermal carbon ribbon which are not manufactured or authorized by SATO. Physical damage to the print head, platen roller, or cutter other in addition to that specified above will also void the warranty.
8.
Warranty service may be obtained by returning the printer to any one of the SATO Global Network Companies as listed below. The owner must prepay all shipping charges to the address of one of those listed companies and assume all risk of loss or damage during transit. Proof of purchase verifying the purchase date, or the original warranty registration, must be included with the printer.
9.
The owner will be notified prior to any chargeable repair activity should the warranty be voided.
10.
The warranties provided herein commonly cover and are applicable to the products sold through the global SATO sales networks or channels excluding those sold in Japan. The services under this common warranty, unlike local warranties to be given separately by each SATO group company, are to be provided by any SATO group companies, regardless of the place of purchase.
11.
The foregoing warranties are the only warranties provided by SATO in connection with the products covered. All other warranties, whether expressed or implied, are not valid; including without limitation, implied warranties of merchantability and fitness for a particular application.
12.
SATO shall not be liable for any incidental or consequential damages, loss, or expense arising from printer use or failure to operate. And in no event shall SATO be liable for any damages exceeding the printer purchase price.
SATO Auto-ID Malaysia SDN. BHD. No.25, Jalan Pemberita U1/49, Temasya
Industrial Park, Section U1, 40150 Shah Alam,
Selangor Darul Ehsan
TEL: 60-3-7620-8901 www.satoasiapacific.com
SATO Australia PTY LTD
80 Lewis Road, Wantirna South, VIC 3152
PO Box 1364, Glen Waverley, VIC 3150, Melbourne, Australia
TEL: 61-3-9262-8100 www.satoasiapacific.com
SATO New Zealand LTD
30 Apollo Drive, Mairangi Bay, PO Box 305-031, North Shore, Auckland, New Zealand
TEL: 64-9-477-2222 www.satoasiapacific.com
