Use the form below to register your product for servicing. Please contact our technical team first to ensure that your technical problem cannot be resolved remotely. Be sure to complete the form with as much detail as possible so that we may assess your situation and provide assistance. 

If you are obtaining a Service Request, Please allow one business day for SATO Technical Support to respond to your request. 
 
 
 
 
 
 
 
  
 
 

Problem (Please describe your problem in as much detail as possible)*

 
Shipping Information
Customer pays all shipping expenses to SATO. 
Customer is responsible for any shipping damage to SATO. 
SATO will pay all return charges for Service Contract Holders. 
SATO is responsible for any shipping damage for the return shipment. 
Any item sent to the Service Centre which is inadequately packaged will be returned (once work is done)
with additional packaging and the customer will be charged accordingly. 
Note
* All work carried out by fully SATO trained and qualified technicians.
* Goods must be shipped to the address listed after the form has been submitted
* In case of claims concerning print result quality, please attach at least 2 latest printed label on the reverse side of this Form.
* In case of claims concerning print result quality, please put your labels and ribbons in the box.