SATO UK Service & Support:

Our continuous commitment is to provide high quality support to all SATO customers.
Our teams of factory-trained technicians deliver telephone, on-site and workshop services.

To contact our Repair Service Administration team

Please call: 01255 252799 or e-mail service-uk@sato-global.com
To contact our Technical Support Helpdesk team
Please call: 01255 252828 or e-mail techsupport-uk@sato-global.com
To return a printer for repair
Please click here to request a Returned Materials Authorisation number or call the Service Administration team.
Our normal office hours are Monday – Thursday 8.30 - 17.00 & Friday 8.30 - 16.00.

SATO Service Contracts

To ensure peak performance and guaranteed continuity of operation of your SATO equipment we offer service contracts with response times to suit your business needs:

Platinum
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Next Day response On-site service
Gold
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2 Day response on-site service
Silver
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5 day response on-site service
Click here to download our Service Contracts Brochure
Bronze
-
Return to Workshop service

Swapout    

Overnight swapout service. For business critical operation we can manage a pool of pre-configured
printers at our Workshop and deliver a replacement printer overnight.
     

All parts and labour costs are included in the contract with the exception of consumable items such as printheads. Our experienced technicians use only genuine SATO parts.

Please do not hesitate to call our Service Team for more detail at 01255 252799        

For SATO Service & Support contacts across EUROPE

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