SOS AND ALERTE REMOTE PREVENTATIVE MAINTENANCE

In today’s fast-paced manufacturing and logistics environments, operational downtime is a major cause for concern for modern businesses. At SATO, we understand that waiting around for on-site maintenance can be a costly exercise. And in reality, only 14% of all conventional maintenance work carried out by SATO customer engineers on site requires the technical input of an expert.

That’s why we’ve developed a ground-breaking remote preventative maintenance solution to help keep print operations running on time, all the time with minimal disruption to SATO customers’ operations. SATO Online Services (SOS), is a cloud-based IoT-enabled system that acts as a virtual customer engineer ‘right on site’.

In addition, for customers who would prefer a network-based solution – SATO Alerte, a secure asset management tool communicates maintenance requirements via email.

Both the SOS and Alerte solutions have been developed to prevent printer issues before they arise by translating virtual data into actionable, trouble-shooting measures. Compatible with the SATO NX Series of industrial label printers and with a range of packages available, SATO preventative maintenance solutions help customers to eliminate downtime and the associated loss of revenue.


SATO Online Services (SOS)

 
SATO Alerte
 

 
 

 
 
Cloud-based IoT-enabled virtual engineer system that prevents printer downtime.

- Detects potential issues in advance
- Prevents operational downtime and improves efficiency
- Enables on the spot-troubleshooting, without the need for an on-site engineer
- Monitors operation status of printers on Cloud
- Highlights actual usage of labels for stock replenishment
- Facilitates optimisation of operations and capacity requirements




 

 
Secure Asset management system that reports preventative maintenance requirements via email.

- Secure system with firewall setting
- Prevents operational downtime and improves efficiency
- Enables on the spot-troubleshooting, without the need for an on-site engineer
- Can be restricted to outgoing emails only, information does not enter IT infrastructure
- Generates reminders and notifications relating to e.g. maintenance, cleaning, repair printer allocation, distance notifications and stock replenishment