Online RMA Request Form

Please use the form below for communication with Technical Support. We recommend not sending an email as this form will get near immediate attention, rather than regular e-mail. Be sure to complete the form with as much detail as possible so that we may assess your situation and provide assistance. 

If you are obtaining a Service Request, Please allow one business day for SATO Technical Support to respond to your request. 

Please wait for an RMA (Return Material Authorisation) Number and an attached RMA Form to be issued before sending in your printer for repair.

*Field is required
 
 
 
 
 
 
 
 
 
 
 

Problem (Please describe your problem in as much detail as possible)

 
Shipping Information
Customer must obtain an RMA # by contacting SATO and the RMA Request Form must be inside the box.
Customer pays all shipping expenses to SATO. 
Customer is responsible for any shipping damage to SATO. 
SATO will pay all return charges for Service Contract Holders. 
SATO is responsible for any shipping damage for the return shipment. 
Any item sent to the Service Centre which is inadequately packaged will be returned (once work is done)
with additional packaging and the customer will be charged accordingly. 
Note
* All work carried out by fully SATO trained and qualified technicians.
* Goods must be shipped to the address listed above.
* Goods returned without RMA Request Form may not be accepted and may be returned to you at your cost.
* In case of claims concerning print result quality, please attach at leasst 2 latest printed label on the reverse side of this Form.
* In case of claims concerning print result quality, please put your labels and ribbons in the box.
* Your assigned RMA number is valid for 30 days from the date of issue.