SATO Label Gallery™ FAQ

General Questions
Answers to general questions about Label Gallery software, solution to problems with hardware key and label files.

Installation Questions
Solutions to problems with Label Gallery installation.

Databases Questions
Answers to database-related questions (connectivity problems, usage of different international characters sets, MS SQL and MS Excel solutions).

Printing Questions
Answers to commonly printing problems when using GalleryDrivers or any other printer driver, optimization techniques, solutions to printer driver installation problems.

General Questions

1. Can I print barcodes with Label Gallery?
2. Does Label Gallery support import of text files?
3. What types of databases are supported?
4. What are the limitations in label design?
5. Can I search for product in database by key?
6. Can I use 2-D codes?
7. I have to print EAN.UCC 128 (SSCC) barcodes? Is there any support for Application Identifiers?
8. Does Label Gallery support my (thermal transfer) printer?
9. I already have data processing application that should also take care of label printing. How can I integrate barcode label printing in my application?
10. What is the difference between the individual Label Gallery products?

11. How does Label Gallery Network differ from Label Gallery TruePro?
12. How can I integrate label-printing process into company's ERP application?
13. How can I make label printing suitable for inexperienced print operators?
14. Where can I order Label Gallery?
15. Where can I get support for Label Gallery products?
16. Is there a "Print Only" edition?
17. Does Label Gallery works on Microsoft Windows Visa?
18. How to obtain the Pocket Label Gallery Client Access License?
19. Does Label Gallery software run on Windows 7 operating system?
20. Does Label Gallery software run on Windows Vista operating system?

21. Does Label Gallery software run on Windows XP operating system?
22. I have Windows XP Professional x64 edition. Can I print labels with Label Gallery software?
23. Is there support for Unicode data processing? I want to design multi-lingual label templates.
24. Can I use Label Gallery software with Windows 2000 Terminal Services or Citrix MetaFrame?
25. When I run Label Gallery software, it runs in demo mode even if I have activated it.
26. What is the difference between changing the printer settings from Label Gallery and changing the default printer properties in Control Panel?
27. I create a project (labels and forms) for my customer. However, when I copy the files to customer's computer, the files used in the project (databases, images etc) cannot be found and nothing works.
28. Label Gallery does not start. I use a proxy server.
29.The time on the label or in the log file is incorrect.
30. What are the settings to allow the data in the edit field box to automatically submit the data for printing without requiring the user to click the "submit" button?

31. Label Gallery runs in demo mode after installing Windows XP Service Pack 2 and updating the Aladdin hardware key device driver on Windows Update website?
32. I have troubles running the client for Label Gallery TruePro Network. It complains that there is no license available or Label Gallery system databases cannot be accessed.
33. GalleryWatch does not work in service mode. The triggers do not run.
34. I have multi-lingual label designed. When I open it and modify some label or printer settings, a series of question marks appear as content for the elements instead of the multi-lingual text.
35. Can I run Label Gallery 3 and Label Gallery 2 on the same computer?
36. I have Label Gallery 2 installed. How do I upgrade to Label Gallery 3?
37. GalleryWatch does not process the JOB trigger file when you set a trigger to delete the file. The error message is "Error processing job file - Error opening job file".
38. I have multi-user license for Label Gallery TruePro Network. Is it possible to obtain a backup license for situation if my license server becomes offline?
39. I want to import my labels from SegSoft Dynamic to Label Gallery 3. After the import, the result is very different from the original.
40. Label Gallery 3.1 cannot run. The error message is "DLL file modified. Application closed!"


1. Can I print barcodes with Label Gallery?

As Label Gallery is a barcode labelling software, all editions of Label Gallery support all industrial standard linear and 2-D barcodes types except for the Free edition which supports only industrial standard linear barcodes. For a complete list please refer to the Label Gallery Specifications and the Feature Matrix.

2. Does Label Gallery support import of text files?

You can design labels to include all kinds of variable fields (text, graphics, barcode) with contents from text files (comma separated, fixed length fields, etc.) or almost any common database. Free edition does not support file/database linking. Please check the Feature Matrix for details.

3. What types of databases are supported?

Label Gallery features native support for all standard databases (Access, dBase, Paradox, FoxPro) and text files. Moreover, there is also full 32-bit ODBC support, which gives you the opportunity to use practically all common databases (MS SQL Server, Oracle, AS/400, etc.).

4. What are the limitations in label design?

With Label Gallery there are almost no limitations regarding the label design and data retrieval. There are no limitations on the number of elements on the label (text fields, barcodes, linked fields, graphic files, etc.), and on the number of used databases.

5. Can I search for product in database by key?

Yes! You enter the product number and the programme automatically finds the appropriate record. You can also link different databases with the same key number. Advanced users can use built-in query builder or write their own SQL queries for complex database usage.

6. Can I use 2-D codes?

Besides the support for all standard linear barcodes, you can also count on 2-D code support. Please see the Specifications page for the latest list of supported barcodes and Feature Matrix. Free edition does not support 2-D codes.

7. I have to print EAN.UCC 128 (SSCC) barcodes? Is there any support for Application Identifiers?

Special EAN.UCC 128 Bar code Wizard with more than 100 predefined AI's will give you active support for using EAN.UCC 128 barcode.

8. Does Label Gallery support my (thermal transfer) printer?

Label Gallery support SATO printers with Windows driver. And with specially designed GalleryDrivers, it offers optimal support for our thermal transfer printers. (See specifications for supported printer models).

9. I already have data processing application that should also take care of label printing. How can I integrate barcode label printing in my application?

The most powerful Label Gallery's characteristics are connectivity and integration options. You can use Label Gallery for label design and have a complete control of printing, data on the label, target printer, and label quantity directly from your application. Using Active X and other programming interfaces, you can seamlessly integrate powerful label printing in Access, Visual Basic, Delphi or any other application.

10. What is the difference between the individual Label Gallery products?

Due to different needs, we have divided Label Gallery software in several editions (Free, Easy, Plus and TruePro editions). Free edition is fully functional loaded with the most commonly-used features and Easy is the entry level edition. Plus edition has full database and programming support. TruePro offers additional modules providing creation of custom solutions, database manager, printing from network, and more. For detailed information, please go to Feature Matrix.

11. How does Label Gallery Network differ from Label Gallery TruePro?

Both editions incorporate the same functionality and the same additional modules (GalleryForm, GalleryWatch, GalleryData, GalleryMemMaster). The Network edition, however, has some characteristics of its own:

•The application is installed to the server; workstations can use shortcuts to application or local copy

•Users share default file directory, user list and printing log

•Requires non-stop file access to the network server

•Workstation installation is done from the server in the easiest and fastest way

•Protected by unique registration number instead of the hardware key

•Simplified administration tasks for large-scale installations

•The major advantage of Network edition is that it offers very attractive pricing policy for more users

12. How can I integrate label-printing process into company's ERP application?

 You can design labels in a user-friendly environment and use Label Gallery's special "Export to SAP R/3" option. Exported file is uploaded to the SAP R/3 system and printed on demand directly from the SAP R/3, without Label Gallery or any additional software being installed. All other ERP systems can use numerous other Label Gallery's connectivity options, including data passing by means of text files, direct programming, or automatic printing by means of GalleryWatch synchronisation module.

13. How can I make label printing suitable for inexperienced print operators?

Although we are proud of Label Gallery features superior technical features, SATO is aware that there are many users who do not want to use complicated software (full of different options and icons) for daily label printing. Since we want to make label printing as simple as possible, Label Gallery TruePro includes a unique GalleryForm module used for design of custom printing forms. Using built-in Wizards and intuitive mouse design, you can create a custom label printing application. Since no programming experience is required, you will be able to pass over from label design to a complete personalized label printing solution in just a few minutes. The result will be a user-friendly application, which will save your time and your money spent on the training.

14. Where can I order Label Gallery?

In order to provide you with the best possible service, we do not want to just sell you a product, but offer you a complete solution for you labelling requirements. Thus we are trying to get as many of qualified Value Added business partners as possible to promote Label Gallery. You can contact our Sales support for more details.

15. Where can I get support for Label Gallery products?

Free support for all Label Gallery users is available on the Internet. For local support or any other questions please go to Support page.

16. Is there a "Print Only" edition?

Yes, Print Only editions of Label Gallery products are available for larger systems. They are lower priced than regular editions and allow the use (and printing) of already designed labels and printing forms.

17. Does Label Gallery works on Microsoft Windows Visa?

SATO Label Gallery has achieved Microsoft's "Designed for Windows Vista" Logo Certification. This means that Label Gallery works with and is certified to run on Microsoft Vista Windows.

18. How to obtain the Pocket Label Gallery Client Access License?

Label Gallery TruePro edition includes support for Pocket Label Gallery software. Label Gallery TruePro users are entitled to one free Pocket Label Gallery Client Access License (CAL).

To obtain your free Pocket Label Gallery CAL:

•Start Label Gallery Pro.

•Select Help -> Manage License. Click Next.

•Tick the option Manage current hardware key license. Click Next.

•Select the option Get Pocket PC edition software key. Click Next.

•Fill-in the form with the necessary information.

Your free Pocket Label Gallery CAL will be displayed on-screen. You will also receive it in the provided email address. If you need additional CALs please contact your nearest Label Gallery reseller.

19. Does Label Gallery software run on Windows 7 operating system?

Label Gallery 3.2.2 has obtained “Compatible with Windows 7” logo certifications.

The "Compatible with Windows 7" logo means Label Gallery has met Microsoft testing requirements for compatibility with 32-bit and 64-bit Windows 7.

Label Gallery 3 is listed in the Windows 7 Compatibility Center as application certified for Windows 7.

Our printer drivers 4.6.30 have also been certified for Windows 7.

20. Does Label Gallery software run on Windows Vista operating system?

Windows Vista is available in the market and questions arise whether or not Label Gallery software runs on this new Windows OS version. The greater number of Label Gallery users were expected to move to Vista when the consumer version of the operating system was released on January 30, 2007.

While in general, application compatibility is still an issue for Vista, we can assure the existing Label Gallery v2 users that their copy of Label Gallery software will run on Vista. Still, there might be some time lag in Vista adaptation as users wait for other applications to catch up with the new operating system. There may be some graphical inconsistencies in the Label Gallery software version 2 with the Vista OS. However there is no limitation in the operation of the software.

Label Gallery version 3 is fully compatible with Vista.

Label Gallery v3 has successfully completed certification testing for the Microsoft 'Certified for Windows Vista' logo program. Label Gallery 3 is listed in the list of applications certified for Windows Vista.

All functionality and program options are available in the same way as with all other distributions of the Windows operating system.

Microsoft has certified Label Gallery with the "Designed for Windows XP" logo, indicating assurance of reliability and compliance of operations in the Windows XP. As a result, the existing Label Gallery software also runs on Vista.

For users of Label Gallery 3: Label Gallery software version 3 runs on Vista. If you have troubles identifying your Label Gallery hardware key, make sure to download and use the latest device drivers for the hardware key.

For users of Label Gallery 2: Label Gallery software version 2 runs on Vista. If you have troubles identifying your Label Gallery hardware key, make sure to download and use the latest device drivers for the hardware key. Naturally, the existing Label Gallery software version 2 does not utilize the new features introduced with Vista. 

21. Does Label Gallery software run on Windows XP operating system?

Label Gallery software can normally be used on Windows XP operating system. There is no limitation to the operations of the software. All functionality and programme options are available in the same way as with all other distributions of Windows operating system.

In terms of programme functionality and graphical outlook, Label Gallery software is Windows XP compatible from version 1.2 onwards.

You can run Label Gallery version 2 in Windows 95/98/ME/NT/2000/XP environments.

Label Gallery 3 runs in Windows Vista, XP, 2003 or 2000 environments.

22. I have Windows XP Professional x64 edition. Can I print labels with Label Gallery software?

You can install and use Label Gallery software on 64-bit Windows operating systems. The functionality is not constrained in any way, so you can enjoy all features of the software. However, you need 64-bit GalleryDrivers to print the labels to your thermal printer. x64 Editions of Windows operating systems require that all system drivers be rewritten as 64-bit drivers, 32-bit drivers will not work.

SOLUTION

GalleryDrivers are available in 32-bit and 64-bit version. Download the latest GalleryDriver for your operating system here.

23. Is there support for Unicode data processing? I want to design multi-lingual label templates.

Label Gallery software supports true Unicode data processing. Unicode is character-encoding standard that supports all languages. Unicode is the only standard available to achieve a true multi-lingual experience. Label Gallery can read data from any Unicode database and allow user to mix any language combination inside label elements.

The primary advantage of Unicode support is its ability to use text formatted in different languages on the same label. In addition, you can mix different languages within the same text element. It can contain Cyrillic, Arabic, Western, Chinese, Hebrew, Eastern European etc. characters at the same time.

All modern operating systems have Unicode support built-in. Label Gallery software supports Unicode processing on the following Windows operating systems: Windows Vista, Windows 2000, Windows XP and Windows 2003 server.

Multi-lingual label design is done in a straightforward way requiring no further action or knowledge. All you have to make sure is that you have the appropriate language support enabled in your operating system. That is, install Chinese keyboard support if you want to use Chinese characters on the label and Russian keyboard to use Cyrillic letters.

Internal data processing in Label Gallery software is all handled in Unicode-aware manner. The most obvious advantages of Unicode support are:

1. Prompted multilingual text elements

You can use different language formatting inside the same text element. Label Gallery software is able to recognize and print such fields correctly. If you change the input language on your keyboard, you are immediately able to enter the contents for the same element in an entirely different language.

2. Database multilingual fields

The Unicode database field can contain characters from different languages at the same time. You are no longer limited to using separate fields for separate languages.

3. Automatic handling of Unicode data

You can transfer the data from other Unicode-aware to Label Gallery software simply using Copy/Paste functionality. The characters are automatically identified as Unicode encoded data and are properly processed.

All modules in Label Gallery are Unicode aware applications. You can design Unicode labels with Label Gallery Plus or Label Gallery Easy, print the labels interactively using GalleryPrint or with printing application generated with GalleryForm. You can also print the labels automatically with middleware integration module GalleryWatch. You can manage Unicode databases with GalleryData.

Applies to Label Gallery version 3.0 and all editions.

24. Can I use Label Gallery software with Windows 2000 Terminal Services or Citrix MetaFrame?

Label Gallery software can be used in multi-user terminal environment. However, there are some installation procedures to follow in order to successfully deploy Label Gallery software and GalleryDrivers for SATO thermal/transfer printers.

Select Label Gallery TruePro Edition with Network licensing in order to run Label Gallery in Terminal Services and Citrix Metaframe environment.

For detailed information how to set up the software components, please refer to the White Paper: Label Gallery Software used from Microsoft Windows Terminal Services and Citrix MetaFrame.

To view PDF files you will need Adobe Acrobat Reader. Please click here to download

25. When I run Label Gallery software, it runs in demo mode even if I have activated it.

SOLUTION

Labeling Software Label is copy-protected with a Hardware Key (that has to be attached to parallel port or USB to function) or a Software Key. Please verify the followings:

1. Install the appropriate Label Gallery edition package from the installation CD

Select the appropriate Label Gallery edition from the CD. To find out which edition exactly you have purchased, refer to the invoice.

2. Please connect the hardware key properly

Verify that you have plug it into one of the available USB ports.

3. Identify hardware key with NiceDiag utility

Please run program ":\Updates\HardwareKey\NiceDiag.exe" from the Label Gallery's installation CD. It is also available for download. The program will auto-detect the type of the hardware key and report that info to you. If there is an error with driver for hardware key, you will be prompted NiceDiag utiliy can be download from this link.

4. If you are not sure about the Activation procedures, you can check out our eHelp for the step by step guide.

5. If the error still persists, please contact our support team.

26. What is the difference between changing the printer settings from Label Gallery and changing the default printer properties in Control Panel?

Each label in Label Gallery is connected to the selected printer and then designed for this printer. Each printer has its own properties, such as resolution, ability to print internal fonts and internal barcodes, support for additional memory cards, etc. When designing label all these settings of the printer are taken into consideration.

When you create a brand new label, you first have to connect it with a specific printer driver. Label Gallery reads printer's default settings and uses them on the label. These settings are then stored inside the label file and read with every opening of the label. Even if you were to change the default settings for your printer in the meantime, previously designed and saved labels will preserve their settings from the time of creation.

Default settings can be set in printer preferences for every printer. All settings you change here will become default settings for this printer from now on and will be applied with every new label. However these default settings can be later modified from within Label Gallery and stored with individual label.

If you change the printer connected to the label with some other printer, as many settings from first printer as possible will be used with the second one. If the printers are mutually compatible (printer models from the same manufacturer tend to be compatible in some extent) chances are that many settings from the first printer will be successfully used with the second one. If some settings could not be transferred to the second printer the default ones will be used instead.

In summary, if you change the printer settings from within Label Gallery, these changes will reflect whenever you open the label at a later time and these changes will apply for this label only. If you change the printer settings from outside of Label Gallery (in Printer Properties dialog box), they will not be applied to already designed labels but will be considered when creating new label from scratch.

27. I create a project (labels and forms) for my customer. However, when I copy the files to customer's computer, the files used in the project (databases, images etc) cannot be found and nothing works.

When you place an image to the label or create a connection to the database, Label Gallery and GalleryForm will remember the original location of these files. You could have copied the files to some other folder in the customer's computer and this is could be the reason for failure.

However, Label Gallery software does not query only the original location of the files, but has comprehensive check algorithm to search other locations as well. It is able to search for such files not only in the absolute folders (where the files originate from), but can check for them using relative paths.

This is how the searching for associated files is performed. There are four levels of search. If the file is not found in the current level, the next level is tried.

LEVEL1:

The defined folders are checked

Designed files with links to:

C:\Solution\Labels\label.lbl

C:\Solution\Forms\form.off

C:\Solution\Database\products.db

C:\Solution\Graphics\logo.bmp

LEVEL 2:

The folders of Label Gallery preferences are checked

These folders can be modified in the Directories tab of Label Gallery preferences - accessible from Preferences command in Tools menu).

C:\Documents and Settings\user\My Documents\My Labels\Labels\label.lbl

C:\Documents and Settings\user\My Documents\My Labels\Forms\form.off

C:\Documents and Settings\user\My Documents\My Labels\Database\products.db

C:\Documents and Settings\user\My Documents\My Labels\Graphics\logo.bmp

LEVEL 3:

The current folder is checked

The current folder is the one containing the opened label file .LBL.

E:\some-folder\label.lbl

E:\some-folder\form.off

E:\some-folder\products.db

E:\some-folder\logo.bmp

LEVEL 4:

The "labels, forms, database, graphics" structure is checked

D:\New folder\Project\Labels\label.lbl

D:\New folder\Project\Forms\form.off

D:\New folder\Project\Database\products.db

D:\New folder\Project\Graphics\logo.bmp

SOLUTION

To ensure that your solution for the customer will work independently from the folder to which you have copied the files, always use the folder structure from Level 4. When you start to work on a project which will be running on some other computer, follow these steps to create the proper folder structure.

1. Create a folder for your project. For example, "Project"

2. Create four sub-folders within the "Project". Name the sub-folders "Labels", "Forms", "Database" and "Graphics". It is important to use these folder names in English.

3. Create or copy the files in the appropriate folders: Labels to "Labels" folder, forms to "Forms" folder, database files must be stored in "Database" folder and images must be saved in "Graphics" folder.

4. This folder structure will ensure that the associated files are located in place regardless of the location of the master Project folder. The relative positions between files in these sub-folders will always remain the same, regardless of where "Project" folder is stored.

28. Label Gallery does not start. I use a proxy server.

GalleryWatch is a middleware integration server that consists of two components. One is the client utility that you use to set up triggers and actions. The other is the actual server that does all the processing and initiates label printing. Both components communicate with each other over the TCP/IP protocol. The port number is 56421.

WORKAROUND

When using firewalls, make sure the firewall on your computer allows communication between both components. The client component must be able to connect to the server component using TCP/IP port 56421.

When using proxy servers, please make sure that the computer you are working on, can access the local IP address. In usual cases, you have to configure the proxy settings on the computer to be active for internet addresses, not local addresses. Look for the proxy settings here: Control Panel -> Internet Properties -> Connections tab -> LAN settings button -> Bypass proxy server for local addresses.

If the above suggestion does not help, click “Advanced” button and add your subnet block (e.g. 192.168.0.*) to the exceptions. See the section. Do not use the proxy server for addresses beginning with.

SOLUTION

Upgrade to Label Gallery software version 3.1.0.

29.The time on the label or in the log file is incorrect.

Applies to: Label Gallery before version 1.6

In some cases, variable field with the current time has an improper value. The same can happen with the time of label printing in the log file. This error is connected only to the time fields, whereas support for date fields and date manipulation operate correctly!

SOLUTION

Upgrade the software to a newer version.

30. What are the settings to allow the data in the edit field box to automatically submit the data for printing without requiring the user to click the "submit" button?

You want to insert some data in the Edit field and print without pressing any button. Unfortunately, this is not possible. You should use at least one button to confirm the action (Print). So, the only way is to enter the data and simply press "Enter".

SOLUTION

To achieve this you should set a button on the form:

Button Properties / Actions tab: add action - Print label Button Properties / Advanced tab: tick on the check box "Default". If selected, button has default property set. This means, that if you press <ENTER> key anywhere on the form, it will be interpreted as clicking this button. Please note, only one button on the form can have set a Default button.

31. Label Gallery runs in demo mode after installing Windows XP Service Pack 2 and updating the Aladdin hardware key device driver on Windows Update website?

Label Gallery is compatible with Windows XP Service Pack 2. No extra modifications are necessary to be applied to the system. The functionality of Label Gallery software remains untouched.

However, when Service Pack 2 is installed on the computer and you run Windows Update, the service can find the update for the Aladdin hardware key version 5.11. This is the hardware key that Label Gallery software uses for software protection on some markets. If you choose to install this update, the hardware key will stop working. Microsoft Windows Update does not contain proper ID for the driver. The hardware key is installed as 'Aladdin Knowledge Systems Key 00' and not as 'Aladdin Knowledge Systems Key'. Both Microsoft and Aladdin companies are aware of the problem and are working on its resolution.

For normal operation Label Gallery software requires the hardware key driver version 4.95 to be present, it will not work with version 5.11. On the other hand you need the version 5.11 to be installed so Windows Update service will not prompt you for the update.

WORKAROUND

Do not install the update to Aladdin Knowledge Systems key from Windows Update. This is an optional hardware update, not necessarily important for the system. Select the option 'Hide this item' and it will not be available for you any more. If you have already updated the driver to new version and Label Gallery does not function any more read on.

SOLUTION: Download and install the updated device driver. It is available from Aladdin website.

1. Remove the device 'Aladdin Knowledge Systems Key 00' from list of device on your computer. Double click the icon System in Control Panel. Go to Hardware tab and click on the button Device Manager. Select the device 'Aladdin Knowledge Systems Key 00' and delete it.

2. Download the hardware key device driver version 4.95. Run the downloaded application and follow on-screen instructions to install the device driver.

3. Download the updated hardware key device driver version 5.11. This one is a newer installation than the one offered through Windows Update service. Unpack the ZIP file to a temporary location. Select Run command from the Start menu, browse to the location of the extracted files, point to the HASPDIST.EXE and and then install the device driver like this:

HASPDINST.EXE /i

4. You will have two device drivers installed for the same hardware key. Version 4.95 for Label Gallery software and version 5.11 for Windows XP SP2.

Note: If you are having troubles installing the device driver following the steps 2. and 3. above, first try to remove the existing (partially installed) device drivers.

SOLUTION: Download and install the updated device driver. It is available from Aladdin website.

1. Download the command-line utility HINSTALL.EXE then run it like this:

HINSTALL.EXE /r

2. Download the command-line utility HASPDINST.EXE, extract the ZIP file to the temporary folder then run the utility like this:

HASPDINST.EXE /r

In both cases you will remove the partially installed HASP device driver, so the computer is ready for the fresh installation. Reboot the computer if prompted to do so.

32. I have troubles running the client for Label Gallery TruePro Network. It complains that there is no license available or Label Gallery system databases cannot be accessed.

The license is always occupied by Label Gallery Plus application. Whenever the label is designed or printed, the license is occupied. Even when you run GalleryForm or GalleryWatch on their own, the license is still taken because Label Gallery Plus is also running in the background. Its icon is not visible, but it is listed in processes in Task Manager.

Please follow the check-list below and make sure your system complies with it.

1. The user that is currently logged in needs to have full permissions (read, write, modify and delete) to the Label Gallery System folder on the server. All other folders can be accessible in read mode. The location of this folder usually is \\Server\Label SGallery\System.

Please check the following:

• The Label Gallery user has full access permissions to files in the System folder.

• The files in the System folder are shared to the Label Gallery user in full mode.

• The files in the System folder do not have 'read-only' attribute set.

2. If you have Label Gallery server part installed on some domain server computer and are running Label Gallery client under some non-domain user, you might have troubles accessing the license information from the Label Gallery server (it depends on your access permission policy to the server).

There are two workarounds:

•Run Label Gallery client under a domain user (with access to the domain server).

•Enable the guest account on the domain server.

•Open Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management. Select Users from Local Users and Groups. Open properties of the Guest account and enable it.

•If you are running License Manager on some client, the license will still be occupied, even if Label Gallery Plus is not running. License Manager also takes one license.

•If you use Novell Netware, make sure that you have enabled support for long filenames.

33. GalleryWatch does not work in service mode. The triggers do not run.

Please follow the check-list below and make sure your setup complies with them.

1. The user that is used to run GalleryWatch in service mode must have the administrative rights on the system (it does not matter if the user is local or domain user).

2. Before starting GalleryWatch in service mode for the first time, you need to set up parameters in the Service Preferences in GalleryWatch (Options -> Preferences).

•Open the Services dialog box from Control Panel (Start -> Settings -> Control Panel -> Administrative Tools -> Services).

•Go to tab "Log on" and re-enter the same password as entered in Service Preferences in GalleryWatch application.

•Click Apply button.

•Go to tab "General" and start the service by clicking the Start button.

This procedure is required only for the first run in service mode. After that GalleryWatch user-interface application can be used to start and stop the service mode.

3. Avoid using 'Local System account' as the user running GalleryWatch in the service mode. Always select one existing local or domain user under which user account will run GalleryWatch. The 'Local System account' is not associated with any Windows user account and has limited access permissions to the network folders or even to the local folders.

The 'Local System account' might not have the appropriate access rights to the licenses on the Label Gallery network server. It is also questionable if you will be able to access the labels stored on the network folder.

If you still want to run GalleryWatch logged on as 'Local System account', make sure you will let the user Guest have full rights to the folder with Label Gallery licenses. That's how the 'Local System account' will access the server.

If not sure what to do, start with the real user account, do not use 'Local System account'.

4. GalleryWatch in service mode will run in the DEMO mode, if the user used in the service mode has never run Label Gallery Pro on this computer. This can be noted in the GalleryWatch log file, if you have it enabled. When GalleryWatch is run in such set-up, the first entry in the log file reads "Service start DEMO".

To solve this problem, log into Windows system as the user you are using in the service mode and then start Label Gallery Pro. This action ensures that proper values are entered in the Windows registry for this user.

5. Whenever you are changing the properties of the triggers in GalleryWatch (running in the service mode), you need to stop and then start the GalleryWatch service.

6. Whenever you decide to run GalleryWatch in service mode, log on as the same Windows user and start trigger checking at least once before the real production takes place and thus verify, if everything operates OK.

7. When you run GalleryWatch in service mode on the same computer where Label Gallery server is installed, GalleryWatch will run in the demo mode. GalleryWatch in service mode starts before the system has mapped the drives and Label Gallery licenses are not available.

Currently (version 2.0.3) there is no solution available for this case. The fix will be available in the next version of Label Gallery software. For now, you have two workarounds:

•Do not run GalleryWatch in service mode on the server computer (use normal mode).

•Run GalleryWatch on some other computer.

34. I have multi-lingual label designed. When I open it and modify some label or printer settings, a series of question marks appear as content for the elements instead of the multi-lingual text.

From version 2.0.3 onward Label Gallery is Unicode-aware application. Multi-lingual contents can be used in the same text element and different code-pages for the fonts can be used with the same element. Previous versions handled more languages and code-pages on the label differently. Each text element could be formatted in only one code-page at that time.

If the label created in pre-2.0.3 version uses text elements, which fonts are not formatted in the current system code-page, Label Gallery 2.0.3 will make the text conversion upon the label opening. The regular characters will be encoded into the Unicode formatting, based on the character set of the font that is used with the text element.

This should be done only once, when the label is opened. Unfortunately the same conversion is done for the second time whenever you edit such element, when you switch to some other printer on the label or when you change the printer properties. The second conversion will convert the text contents to question marks. The original content is lost.

WORKAROUND

Open the label in Label Gallery Plus. The conversion is done correctly and you can see the proper contents in the text elements. Then save the label and close it. Unicode formatting will be correctly saved into the label. Upon another label opening no additional conversion is done and you can normally use the label.

Solution: Upgrade to Label Gallery version 2.0.3 or newer.

35. Can I run Label Gallery 3 and Label Gallery 2 on the same computer?

Yes, you can. Label Gallery 2 and 3 were specially developed to run along the previous generation of Label Gallery software. Label Gallery 3 is installed in its own folder and uses a different system components than Label Gallery 2 so they can safely co-exist on the same computer.

If you are solution provider, this functionality will prove to be very successful as you can still maintain the label printing solutions built with the Label Gallery 2 software.

36. I have Label Gallery 2 installed. How do I upgrade to Label Gallery 3?

Label Gallery is software that has reached 3rd generation. Unlike earlier releases, Label Gallery v2 and v3 can be installed on the same computer that already has previous versions installed.

With this in mind, the upgrade from v2 to v3 is smoother. You can install and use Label Gallery v2 on the same computer with Label Gallery v3 and run them all at the same time.

The upgrade procedure for standalone Label Gallery editions:

Install Label Gallery v3 on the same computer with Label Gallery v2.

Run Label Gallery v3.

It will run in the DEMO mode. You have to upgrade the Label Gallery license on the computer.

If you have a hardware key: Follow the hardware key upgrade instructions from the sheet of paper enclosed in the upgrade package.

If you have a software key (serial number): Follow the software key upgrade instructions from the sheet of paper enclosed in the upgrade package.

Label Gallery v3 will run normally.

Make sure the labels, forms, pictures and databases you use in Label Gallery v2 are accessible to Label Gallery v3 software.

If you use global variables on your labels, copy the file GLOBALS.TDB from Label Gallery v2 System folder into Label Gallery v3 System folder.

The default Label Gallery v3 System folder is:

C:\Documents and Settings\All Users\Application Data\Sato\Gallery 3\System

The default Label Gallery v2 System folder is:

C:\Documents and Settings\All Users\Application Data\Sato\Gallery 2\System

If you have defined custom check-digit algorithms, copy the file ALGO .DEF from Label Gallery v2 System folder into Label Gallery v3 System folder.

Printing log file from Label Gallery v2 file cannot be simply used in Label Gallery v3. The database structure has changed. The recommendation is to start with the empty log file.

When transition to Label Gallery v3 is completed and you have verified that your existing label-printing solutions can be accessed from Label Gallery v3, you can uninstall Label Gallery v2. Do leave the old software installed if you want to be able to support your customers with older version of Label Gallery software.

The upgrade procedure for Label Gallery TruePro Network edition:

Install Label Gallery v3 (server part) on some server computer. You can use the server computer where the current Label Gallery v2 is installed, or some other computer.

If you will use the server computer with current Label Gallery v2, make sure you install Label Gallery v3 into some other folder.

Install Label Gallery v3 client on the workstation.

Remember, Label Gallery v3 client can be installed on the same computer, where you have Label Gallery v2 already installed.

Activate your Label Gallery v3 server installation and client installation. Follow the network activation instructions from the sheet of paper enclosed in the upgrade package, or refer to the Quick Start Guide.

Make sure the labels, forms, pictures and databases you use in Label Gallery v2 are accessible to Label Gallery v3 client.

If you use global variables on your labels, copy the file GLOBALS.TDB from Label Gallery v2 System folder into Label Gallery v3 System folder. The System folders for v2 and v3 are accessible in the folder, where you have installed Label Gallery v2 and v3 server installation.

If you have defined custom check-digit algorithms, copy the file ALGO .DEF from Label Gallery v2 System folder into Label Gallery v3 System folder.

Printing log file from Label Gallery v2 file cannot be simply used in Label Gallery v3. The database structure has changed. The recommendation is to start with the empty log file

When transition to Label Gallery v3 is completed and you have verified that your existing label-printing solutions can be accessed from Label Gallery v3, you can uninstall Label Gallery v2. Do leave the old software installed if you want to be able to support your customers with older version of Label Gallery software.

37. GalleryWatch does not process the JOB trigger file when you set a trigger to delete the file. The error message is "Error processing job file - Error opening job file".

You have set up GalleryWatch --middleware integration module-- to monitor changes in JOB files in some folder. GalleryWatch is set up to monitor a folder for set of JOB files, not just individual JOB file. The JOB files contain GalleryCommands, batch commands to control label printing using Label Gallery Plus as the print engine. GalleryWatch detects the change in the timestamp of JOB files and sends the files to Label Gallery print engine.

You also enable the option Delete the trigger file in trigger options (Trigger Properties dialog box -> File tab -> Execution Options button -> Delete the trigger file), the trigger file will be deleted, when the its processing is finished.

But printing fails.

GalleryWatch reports an error in the log pane. The error is:

[ 8/9/2006 9:20:06 AM] Trigger: 1 - Trigger was executed at 8/9/2006 9:20:06 AM. File which executes the trigger is "D:\Jobs\ LINE1.job"

[ 8/9/2006 9:20:06 AM] Trigger: 1 - Action: Run job. - Job file "D:\Jobs\ LINE1.job".

[ 8/9/2006 9:20:06 AM] Trigger: 1 - Print thread action : Run job. - Error processing job file ! Error occurs at processing job file: "D:\Jobs\ LINE1.job" Print server error message: Error opening job file !

The error message "Error opening job file" comes from the print engine, not from GalleryWatch. You can see the error message origin looking at the log pane ( Print thread action specifies print engine as the author). The print engine does not find the JOB file for printing. Apparently JOB file was deleted before it could be used by the print engine.

GalleryWatch is multi-threaded application and can accept many simultaneous incoming connections, several triggers can execute at the same time. GalleryWatch processes the incoming data:

The trigger gets an ID number.

GalleryWatch creates internal job requests for printing.

The request for printing is put on the queue list (FIFO).

When the available print engine is idle, it will be assigned with the request from the queue. However, if the original JOB file was already deleted, the error " Error opening job file" will occur.

SOLUTION

You can still delete the trigger file, but you must modify the actions for your trigger. Your list of actions contains the action "Run JOB". Because you monitor set of JOB files in some folder, you already use the internal variable TriggerFileName as the JOB filename. The variable TriggerFileName contains the real name of the JOB trigger file that actually changed. However, GalleryWatch deleted the original trigger file as soon as the trigger was processed (and request for printing put on the queue list).

Do not use internal variable TriggerFileName. Instead use the internal variable DataFileName. Whenever a trigger file is detected GalleryWatch always creates a temporary backup of the trigger file. The internal variable DataFileName points to the folder and filename of the backup trigger file.

As long as the request for printing is active in the queue list, the backup trigger file exists in the file system. When the print engine completes printing of the JOB file, the backup trigger file is removed.

38. I have multi-user license for Label Gallery TruePro Network. Is it possible to obtain a backup license for situation if my license server becomes offline?

Label Gallery network license purchased from version 2 provides a possibility to define a secondary (backup) license location for situations when the primary license server becomes inaccessible. In such event the secondary server becomes active, distributes the licenses to Label Gallery clients and ensures the continuance of regular label-printing operations. The feature of ‘Primary/Secondary license location’ is part of a regular Label Gallery Network license.

How does it work?

If you want to use the Primary/Secondary license location, make sure to specify both locations when you install the server part of Label Gallery Network software. Then you install Label Gallery client and activate the Label Gallery software. During the activation you will be prompted to confirm the primary and secondary license location you have defined during the server part installation. At this stage Label Gallery server is successfully installed/activated on both (primary and secondary) license locations.

Label Gallery software stores some settings in the System folder. By default, the System folder is available on the license server and shared among all Label Gallery clients. When the primary server is offline, the Label Gallery clients will try to connect to obtain the license from the secondary server.

When the primary server is back online, the synchronization of data from primary and secondary locations takes place:

1. USER DATABASE

SettingsDB.mdb All changes made in the user management are synchronized between primary and secondary server. Synchronization is performed at next Label Gallery client startup.

2. STOCK DATABASE

StockDB.mdb All changes made in Stock management are synchronized between primary and secondary server. Synchronization is performed at next Label Gallery client startup.

3. LOG FILE

LogDatabase.mdb Log file of printing events is not synchronized!

4. GLOBAL VARIABLES

Globals.tdb The list of global variables and their values is not synchronized!

If the described primary/secondary feature described is not acceptable and you require an additional Label Gallery Network license for backup purposes, such secondary license is available. For more details please contact your nearest SATO office or reseller.

39. I want to import my labels from SegSoft Dynamic to Label Gallery 3. After the import, the result is very different from the original.

You can download the patch file. The following are the instructions to download the patch file for Label Gallery 3:

1. Download the patch file attachment which contains two DLL files ("bareng.dll" and "ngood.dll".

Patch files download

2. Copy the two DLL files and paste it in the directory C:\Program Files\SATO\Gallery3\bin\

This will overwrite the existing two DLL files.

40. Label Gallery 3.1 cannot run. The error message is "DLL file modified. Application closed!"

LG products include protection, which assures that their components are authentic. As of version 3.1, we included a digital signature to all executable modules and LG is verifying the validity of the digital signature. The digital signature used to sign LG executable files will expires on April 8th, 2009, which will result in LG software NOT running after April 8th.

To solve the problem, there are two download alternatives:

1. Permanent solution (recommended): Upgrade to latest LG 3.2 build

Free upgrade to LG 3.2, which will provide a permanent solution.

With this, you will receive the latest version of LG.

LG 3.2 Easy

LG 3.2 Plus / TruePro

LG 3.2 TruePro Network

What's new in LG 3.2

eHelp for upgrading from LG3.1 to LG3.2

2. Temporary solution: Download patch

A patch update, which provides a temporary solution, will be effective until April 6th, 2012. It updates LG with a component, signed by a new digital signature.

Installation Questions

1. Label Gallery runs in DEMO mode.
2. I have installed and activated Label Gallery with the Software Key. Suddenly, Label Gallery lost its activation information and started running in the demo mode.
3. I started SETUP.EXE but installation terminated with error message "Cannot run installation module" or "One of the running programs is preventing this installation from continuing normally".
4. I have problems during installation, error message "This operating system does not meet the minimum requirements regarding Automation..."
5. Existing application that uses BDE does not operate well with latest BDE version installed by Label Gallery installation.
6. During programme upgrade the following message is displayed "Error creating temporary file C:\~epninst\HINSTD.DLL".
7. Label Gallery does not start. The error occurs during startup procedure because Label Gallery cannot write to the System folder.
8. Label Gallery does not start. There is the error while initializing Stock Management component.
9. Label Gallery application does not start. There is no error message.
10. When running Label Gallery Network client the licenses seem to be lost and I had to re-activate the server. When running some other client, the server seems to be unactivated again.
11. Whenever I switch on my SATO thermal printer, Windows detects a new device and tries to install the drivers again. How to properly install the GalleryDriver for the printer?
12. What’s the recommended way to upgrade to Label Gallery Network from Dynamic Aviator Network without encountering any problems?
13. Can Label Gallery be supported on MS Windows Server Edition OS?


1. Label Gallery runs in DEMO mode.

Labelling software Label Gallery is copy-protected with a hardware or software key. For the USB key, it has to be attached to the USB port.

Please check that you have:

1. Installed the Label Gallery Plus or Label Gallery TruePro package from the installation CD

In autorun application from CD, select Install software during startup, select the desired Edition. To find out which edition exactly you have purchased, please check the product label behind the product box.

2. Connected the parallel hardware key properly to LPT port on your computer

Connect the hardware key to parallel port in such a manner that pins on the key plug into holes in the computer port. Fasten the two screws to secure the key in place. NOTE! Do not remove the screws or try to turn them inside out, this may cause a serious damage to your hardware key and/or computer port.

If you own a printer with parallel port, please connect the hardware key to the PC first and then connect the cable over the hardware key and the other cable end to your printer.

If you own a printer with serial port, please connect one end of the serial printer cable to the serial port on your computer and the other one to your printer.

NOTE: If you own a serial printer, you cannot connect it directly to the hardware key, because the connectors are not compatible (both are female connectors). Always connect your serial printer to the serial port, and hardware key to the parallel port. It is not necessary for your printer to print "through" the hardware key.

3. Properly recognized hardware key with KeyDiag utility

Please run programme "<CD drive letter>:\Updates\HardwareKey\KeyDiag.exe" from the Label Gallery's installation CD. It is also available for download. The programme will auto-detect the type of the hardware key and report that info to you. If there is an error with driver for hardware key, you will be prompted so.

In order to access hardware key, HASP device driver must be installed on the computer. Label Gallery software installs the required device driver automatically. If KeyDiag utility cannot find the driver, you will have to re-install it. This can be done by running the HDD32.exe programme that is located on the Label Gallery CD-ROM in the "<CD drive letter>:\Updates\HASP" folder.

To be sure you are using the latest device driver, download and install it from the Drivers page.

4. Set the proper mode of the parallel port

Default setting in most computer configurations for parallel port is ECP printer port, try to change that to standard or bi-directional mode. This can usually be changed in the system BIOS. Look for "SPP" or "Standard mode". Some laptop computers have special program for system setup installed in Control Panel. You can use it to change the parallel port mode.

5. Disable virtual LPT port on your laptop computer

If you have problems with dongle on the laptop computer, you should remove the virtual parallel port that is installed as part of infrared support. It can cause the dongle not to be accessed in a proper way resulting in Label Gallery to be run in DEMO mode.

6. Test the hardware key on other PC computers

Attach the hardware key to the other computer as instructed in the step 2. Install the hardware key device driver and run KeyDiag utility as instructed in the step 3. If the hardware key is properly identified on all tested computers, you have problems with the original PC computer.

Ensure the parallel port mode has been properly set as explained in step 4.

Ensure that any properietary software does not have parallel port occupied.

If the problem can be reproduced on other PC computers as well, the hardware key is most probably corrupted.

7. If the error persists.

If you have tried all of the above suggestions and none of them helps, please contact Label Gallery Technical Support. Specify the following system information:

  • type (model) of your computer

  • version of the operating system

  • version of Label Gallery software

  • version of HASP Device Driver

  • hardware key serial number (label on the hardware key)

  • screenshot of the KeyDiag utility

Explain what you have already done when trying to solve the problem.

2. I have installed and activated Label Gallery with the Software Key. Suddenly, Label Gallery lost its activation information and started running in the demo mode.

You installed Label Gallery software. The activation procedure using your Label Gallery Software Key completed successfully and there were no error messages. Label Gallery could be used.

Next you have changed the regional language settings on your computer and started Label Gallery again. But Label Gallery runs in demo mode. The option Help -> Manage License still showed the correct license information.

When you changed the regional settings into some other language, the new language might not have support for some of the characters in your or company name that you used during the activation process. Windows system will handle such special characters as part of the new character set. Label Gallery activation was based on the characters from the language selected during the activation procedure. The new character set causes the Label Gallery activation to fail.

Workaround: Make sure you have the latest version for your Label edition installed. If you intend to run Label Gallery software on the computer where you will change the regional language settings (for example, this can frequently happen on computers that are in use for testing software), make sure to use letters from English alphabet when providing data during Label Gallery activation process. Do not use any special letters that your local alphabet might have.

3. I started SETUP.EXE but installation terminated with error message "Cannot run installation module" or "One of the running programs is preventing this installation from continuing normally".

Installation may terminate with the messages "Cannot run installation module" or "One of the running programs is preventing this installation from continuing normally".

Solution: Restart the computer, close all open windows, disable virus scanners and similar utilities and try to run the installation again. Note that after the error message from SETUP.EXE the temporary installation folder(s) (usually C:\~EPNINST or C:\~EPNINSx where x is a number) will probably not be deleted. After the installation is completed, you can safely delete them manually.

4. I have problems during installation, error message "This operating system does not meet the minimum requirements regarding Automation..."

The message "This operating system does not meet the minimum requirements regarding Automation..." during installation or message "Runtime error 217" while using Label Gallery applications appear. Both messages indicate that system components for Automation support (formerly called OLE Automation) are out of date.

Solution: Newer CD versions of Label Gallery are included in this update. If you do not have a CD version, or this update is not included on your CD, you can get the update free of charge on Microsoft Internet site. You can also download updates.

Please read the included readme file before applying the update.

5. Existing application that uses BDE does not operate well with latest BDE version installed by Label Gallery installation.

The installation of Label Gallery also installs the latest release of Borland Database Engine on your computer. This is okay if you do not have already installed your copy of BDE. But if you are using an application that relies on a different version of BDE, you may have compatibility difficulties. Because of situations like this the installation program merges as much information from previous installation of BDE to the new one as possible.

Solution 1: Installation program makes the backup copy of existing configuration file (it is stored in C:\Program Files\Common Files\Borland Shared\BDE\ folder on your harddisk). This is useful if some aliases or custom settings are missing from previous version of BDE and you can then manually correct the configuration file.

Solution 2: If you know for certain that your existing applications are compatible only with previous version of BDE and operate unreliably with the latest version of BDE, you can skip the installation of BDE within Label Gallery installation entirely. During Label Gallery installation please select Custom Installation and disable BDE. BDE will thus not be installed and existing version preserved on the system.

6. During programme upgrade the following message is displayed "Error creating temporary file C:\~epninst\HINSTD.DLL".

During upgrade procedure of Label Gallery software that is copy protected with a hardware key (dongle), the following error message might be displayed: "Error creating temporary file C:\~epninst~HINSTD.DLL".

The error occurs only if you are upgrading to the new version of Label Gallery software immediately after installation of the previous version. The error is caused by INSTALL utility not properly freeing connection to the library files. New installation therefore cannot update them. The error is not likely to appear as upgrade procedure is usually not performed directly after main installation.

Solution: Reboot the computer. This action will free connections to the files. Then start the upgrade procedure again. This time it will complete successfully.

7. Label Gallery does not start. The error occurs during startup procedure because Label Gallery cannot write to the System folder.

When you start Label Gallery software for the first time, you can see the following error message:

The error occurred during startup procedure!

The error description: Application cannot write to the C:\Documents and Settings\All Users\Application Data\SATO\LabelGallery 2\System folder. Please contact your system administrator to change the access permissions.

Label Gallery software has majority of the files installed under 'Program Files' structure. There are two main folder branches:

C:\Program Files\SATO\Gallery 2

C:\Program Files\Common Files\EuroPlus Shared

The access requirements for these folders are read only mode.

But Label Gallery software needs to have write access to a location on the disk where log files are being written, where user-related data is stored etc. The location of this folder on the disk is:

C:\Documents and Settings\All Users\Application Data\SATO\LabelGallery 2\System

All users running Label Gallery software must have full access permissions to this folder. Not just 'read' and 'write' but also 'delete'.

Solution: To resolve the problem, you must set full access permissions to this folder for each user running Label Gallery software. Contact your system administrator, if you are unable to change the access permissions.

Follow these steps to change the access permissions:

  1. Open Windows Explorer.

  2. Select "Folder Option" from the Tools menu.

  3. Go to View tab.

  4. Enable the option "Show hidden files and folders".

  5. Click OK.

  6. Browse to the folder C:\Documents and Settings\All Users\Application Data\SATO\LabelGallery 2\System.

  7. Right-click the System folder and select "Properties" from the menu.

  8. Go to Security tab.

  9. Click the Add button.

  10. Enter your username then click OK.

  11. Select the username you have just added to the list.

  12. Enable the option Full Control for "Allow" property.

  13. Click the Advanced button.

  14. Enable the option "Replace permission entries on all child object with entries shown here that apply to child objects". (This option will apply the added full permissions to your username not only on the System folder, but also on all files within the System folder.)

  15. Click OK.

  16. Start Label Gallery again.

8. Label Gallery does not start. There is the error while initializing Stock Management component.

When you start Label Gallery software for the first time, you can see the following error message:

Error while initializing Stock Management component.

Provider cannot be found. It may not be properly installed.

During the startup procedure Label Gallery loads different components, one of the necessary component is a stock management component. Label Gallery software comes with a library of pre-defined label formats (stocks) that you can use during the label design. The library is stored in a Microsoft Access database. In order to have access to the stock database, your Windows system must be configured with the appropriate database drivers.

The error message you see is caused by the lack of the Access database drivers on your Windows system. Label Gallery cannot connect to the stock database and will not run.

Solution: To resolve the problem, you must install the database drivers. You need to install MDAC (Microsoft Data Access Components) and JET (Joint Engine Technology) engine updates. You can obtain them using any of the following methods:

  1. Update your Windows operating to the latest available service pack. You can download the service pack from Microsoft website.

  2. Update the database drivers from Label Gallery CD-ROM. You will find the updates in the folder Updates\MDAC.

  3. Visit Microsoft Support website and search for the MDAC and JET engine updates.

9. Label Gallery application does not start. There is no error message.

You have sucessfully installed Label Gallery software following the installation instructions. When you double click the Label Gallery icon, the application starts loading, you can see the hour glass icon, but then nothing happens.

The reason for the behaviour can be caused by Data Execution Prevention (DEP) functionality. Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system. In Microsoft Windows XP Service Pack 2 (SP2) and Windows 2003 Server, DEP is enforced by hardware and by software.

Label Gallery software is detected as software with malicious code that could harm the Windows system and is prevented from being run without any error message displayed.

Label Gallery software does not contain any harmful contents and will not corrupt your Windows system.

A detailed description of the Data Execution Prevention (DEP) feature is available online in Microsoft Knowledge base in Article 875352.

Solution (recommended):

Upgrade to the latest version of Label Gallery software. The problem was solved in version 2.0.3.

Alternatively, you can disable DEP feature on your computer. You have the following two possibilities available:

Workaround 1:

Disable the DEP checking for Label Gallery software only. When you will start Label Gallery software, Windows will not check it for malicious code. Please follow these steps:

1. Run System from Control Panel.

2. Go to Advanced tab.

3. Click on the Settings button in the Performance section. Performance Options dialog box will open.

4. Go to the tab Data Execution Prevention.

5. Enable the option Turn on DEP for all programs and services except those I select

6. Click the Add button and add Label Gallery executable file to the list. The default location of Label Gallery executable file is the following:

C:\Program Files\SATO\Gallery 2\Bin\LGPlus2.exe

Workaround 2:

Disable the DEP checking globally for your computer. When you run any application on your computer, Windows will not check it for malicious code. Please follow these steps:

1. Run System from Control Panel.

2. Go to Advanced tab.

3. Click on the Settings button in the Startup and Recovery section. Startup and Recovery dialog box will open.

4. Click on the Edit button.

5. BOOT.INI file will be opened in the Notepad editor.

6. Change the parameter

/NoExecute=OptOut

into

/Execute

5.Reboot the computer.

10. When running Label Gallery Network client the licenses seem to be lost and I had to re-activate the server. When running some other client, the server seems to be unactivated again.

You have purchased the Label Gallery edition Label Gallery TruePro with network licensing. You have installed Label Gallery Network server to your server computer. Then you have installed the Label Gallery client on the same server computer. Using this client you have activated the Label Gallery server installation. You can start and use Label Gallery client.

You have then installed another Label Gallery client to a remote workstation. When you have run this client for the first time, you needed to activate it. During the client activation process you have pointed to the Label Gallery server location of the server computer, but no activation data was available. It looked like the Label Gallery server was not activated at all.

If you wanted to run this second client (from the workstation), you had to activate the Label Gallery server again. When you run the Label Gallery client after the second activation, it started and you were able to use it.

But, when you wanted to start the Label Gallery client installed locally on the server again, the local client also assumed the Label Gallery server is not activated. To get it working, you would need to activate the server again and you would find yourself spinning in the vicious circle.

You just did not make all Label Gallery clients (installed locally on the server and remotely on workstations) work at the same time.

Solution: The reason that this situation occurs is that the first client was not properly activated when installed directly on the server. Each client is activated by providing the path to the Label Gallery network server in the activation application.

Each client must be activated using the UNC style network path syntax, not the syntax with local drives or shared drives.

Let's assume you have your Label Gallery Server installed on the server computer named SERVER in the folder C:\Label Gallery. This folder is shared as Label Gallery to the users. The users have mapped this network share to disk H: on their workstations.

During the client activation you must point to the location of this folder. At this time the client recognizes the activated server and can claim the license. The valid method to access the folder is to use the following UNC syntax:

\\SERVER\Label Gallery

DO NOT USE ANY OF THE FOLLOWING SYNTAXES:

C:\Label Gallery (if you are activating the client installed on the server computer)

H:\ (if you are activating the client installed on some workstation)

11. Whenever I switch on my SATO thermal printer, Windows detects a new device and tries to install the drivers again. How to properly install the GalleryDriver for the printer?

Some thermal printers are capable of bi-directional communication with the printer. When you connect such printer to the computer running Windows operating system, Windows will detect a device and try to install the drivers for a device. Such printers follow 'Plug and Play' directive and provide their specifications to the Windows operating system for one purpose - easier installation of the printer driver.

'Plug and Play' works over parallel port and USB interfaces.

Usually Windows will not have the driver for your thermal printer ready and will prompt you for the location of the driver.

Solution: If you see the message about the new device displayed each time you switch on the printer, you did not properly install the printer driver. To install the GalleryDriver correctly, do the following:

1. Connect your thermal printer to the computer using parallel port or USB interfaces.

2. Switch on the printer.

Windows will detect new device. You will see the message 'New Hardware Found'.

3. Click Next until you reach the step 'Add Printer Wizard'.

4. Click the 'Have a disk' button.

5. Browse to the folder with GalleryDriver for your printer model. If you have Label Gallery CD handy browse to the folder Drivers\<your printer brand>9X2000XP.

If you do not have Label Gallery CD handy, download appropriate GalleryDriver from Label Gallery website and run the downloaded file.

6. Follow on-screen instructions in the 'Add Printer Wizard'.

The next time you will switch on your printer, Windows will not find the new device any more.

If you still see the 'New Hardware Found' message, do the following:

1. Make sure you have followed the steps above.

2. Make sure you are installing the latest GalleryDrivers that have 'Plug and Play' support built-in. The latest version is always accessible on Label Gallery website.

3. Contact Label Gallery technical support.

12. What’s the recommended way to upgrade to Label Gallery Network from Dynamic Aviator Network without encountering any problems?

Solution:

1. Leave the current Dynamic Aviator Network installation running.

2. Separately install Label Gallery Network installation. The server part can be installed on the same computer, where Dynamic Aviator server part is installed. Just make sure you do not use the same folder. For example: If Aviator is installed in \\server\share\aviator then install LG into \\server\share\LG.

The System folders (storing license and registration information) must be separated. You must not use the same System folder for both applications.

3. Install Label Gallery clients on the workstations. The workstations can have Dynamic Aviator and Label Gallery clients installed at the same time.

4. When the users migrate completely to LG and all existing labels, databases, forms etc are available in Label Gallery, you can uninstall Dynamic Aviator clients.

5. At the end remove the Dynamic Aviator server part as well.

If the users are only using labels and forms, the transition from Dynamic Aviator to Label Gallery will be transparent. The files are completely compatible. But if they are using some custom applications that connect to Dynamic Aviator using ActiveX interface, they will need to change the connection string that they are using in their program to open up the labeling software. Dynamic Aviator has a different connection string from Label Gallery. You can refer to the programming manuals for Label Gallery for more information on how to connect to Label Gallery from some other applications.

13. Can Label Gallery be supported on MS Windows Server Edition OS?

Label Gallery 2 can be used on both Ms Windows & MS Windows Server Edition operating systems.

Solution:

For Windows 2003: During the installation you will see the error messages about the dongle support that cannot be added. Just make sure you install the latest version of the hardware key device driver (available also Aladdin’s website).

Databases Questions

1. I cannot use Access 2000 database in Label Gallery.
2. How to use Oracle (MS SQL Server, DB2, Informix...) databases?
3. Locking Paradox databases in multi-user network environment.
4. Using local language characters with dBase databases.
5. Values from Excel worksheet do not appear in Label Gallery. The database-variables are empty.
6. I cannot use data from Microsoft SQL Server 2000.
7. When I use Excel database in GalleryForm the "Database login" dialog box is shown at form start-up and data from Excel do not show.
8. GalleryData freezes at start-up and it cannot be started any more. Re-installation does not help either.
9. I cannot use data from FoxPro database tables.
10. I cannot use data from dBase database tables in GalleryForm.
11. How can I convert text file to a real database?
12. Label Gallery keeps displaying the "User Name and Password" login box when connected to an Excel DB file. This problem happens only in Win98 First Edition and is working fine in other platforms such as Windows 2K and Windows XP. How to solve this problem?
13. Gallery Data prompts error message, “Network Initialization Failed” upon creating new database layout.


1. I cannot use Access 2000 database in Label Gallery.

Applies to: 

Label Gallery prior to 1.6

You try to use a database created with Microsoft Access 2000 and receive an error message: Error opening database! General SQL error. The problem occurs because prior versions of MS Access use DAO interface, while Access 2000 uses ADO.

SOLUTION

The problem only occurs when selecting database directly by pointing to the MDB file. To use Access 2000 database in Label Gallery, first define an ODBC data source that points to your database: In Control Panel select ODBC data sources and click on the Add button. Select Microsoft Access Driver (*.mdb) and then define and name the data source to suit your needs. Afterwards you edit (or create new) database function in Label Gallery. On Detailed tab in Database Access dialog box click on the Define button. A Database dialog box appears. Under Driver Type select Microsoft Access Driver (*.MDB). In the Definition box select the data source that you have defined previously.

2. How to use Oracle (MS SQL Server, DB2, Informix...) databases?

Oracle databases can be used in two different ways in Label Gallery. The first one is a connection via ODBC drivers for your Oracle server, the second one is a direct connection using BDE (Borland Database Engine). The later one is faster and more reliable, but it requires the SQL Links component of BDE to be installed. SQL Links component is not installed by default, but is available as add-on on Label Gallery CD-ROM. You will find the full version of BDE in folder \Updates\BDE. 

SOLUTION: Please install the full version of BDE and then follow these steps

1.

Start SETUP.EXE from \Updates\BDE\Setup\Disk1 folder on Label Gallery CD-ROM and follow on-screen instructions. This will install the full version of BDE including SQL Links (drivers for enterprise databases). Then run BDE511EN.EXE from \Updates\BDE folder to update the installed BDE to version 5.11.

2.

Go to Start.Programs.Label Gallery and start BDE Administrator.

3.

Select Databases tab and select Merge configuration from Object menu.

4.

Enter *.CNF in File name field and click Open.

5.

Select SQL_ORA8.CNF from the list and click Open.

6.

Select New from Object menu, select ORACLE for Database Driver Name, click OK.

7.

Enter the name of your new alias.

8.

In definition of Oracle alias (right side of program window) fill the following fields:

SERVER NAME

 (enter the name of your Oracle server/database), 

NET PROTOCOL

(probably TNS), 

LANGDRIVER

 (set the appropriate language driver),

USER NAME

 (enter the username you usually use to connect to server)

Also verify the settings DLL32 and VENDOR INIT. They should match your version of Oracle server. Every version of Oracle should be used with its own version of .DLL file.

9.

Close the BDE Administrator and save the changes.

10.

Now let's verify that alias can connect to the server. Re-open BDE Administrator and select the Oracle alias, you have created in previous steps, right-click it and select Open. Enter the password. If everything is OK, the alias settings should appear in bold font.

11.

Close the BDE Administrator and use created alias in Label Gallery. Use command Database access from Data menu, then select New.

The same procedure can be applied to other kinds of enterprise databases as well. Just make sure to select the .CNF file that describes your type of the database and then define the alias accordingly.

3. Locking Paradox databases in multi-user network environment.

Locking of database files in network environment is important for their consistency. If two or more users are able to simultaneously write to the same database table, they may not be aware of updates to the table some other user has made. Only the changes from the last user who saved the label are preserved and all previous are ignored.

As a solution to these problems, Paradox introduces special locking mechanism that has its use in network environments. It is network control file, PDOXUSRS.NET. The net file contains the users currently using the BDE (Borland Database Engine) and which table they're accessing. This is how Label Gallery knows which tables are in use by other users and will not allow you to alter them simultaneously. It also serves as the reference point for all lock files created by Paradox. Each lock file references the network control file and contains information regarding the locks on the table and by which user. It is vital that each user maps to the same network control file.

HOW TO MAP TO THE NETWORK CONTROL FILE?

1.

Go to Start.Programs. Label Gallery and start BDE Administrator.

2.

Select Configuration tab.

3.

Select Drivers, then Native and lastly Paradox.

4.

Select NET DIR and browse the directory, where PDOXUSRS.NET resides for your network.

Please note!

 Every user in your network should set NET DIR to the same directory. 

If a network file server stores databases, this set-up will be enough. But if databases are stored on some workstation computer, that shares them to other computers but accesses them as well, one further modification in BDE Administrator will have to be made. 

1.

Start BDE Administrator one more time.

2.

Select Configuration tab.

3.

Select System, then INIT.

4.

Select LOCAL SHARE parameter and change it to TRUE.

 

4. Using local language characters with dBase databases.

When printing labels with data from dBase databases, there could be instances that some of your local language characters are not be printed correctly. The cause for this behaviour is misconfiguration in language settings of the BDE (Borland Database Engine). 

SOLUTION

1.

Start the program BDE Administrator. It can be found on you Start menu (Start.Programs.SATO Label Gallery.Utilities.BDE Administrator).

2.

Open Database tab and open setting for dBase Files. Select appropriate language driver for LANGDRIVER (e.g. "dBASE SLO cp852" for local slovenian characters).

3.

Open Configuration tab and open dBase settings in Local.Native. Select appropriate language driver for LANGDRIVER (e.g. "dBASE SLO cp852" for local slovenian characters).

4.

Close BDE Administrator and save changes.

 

5. Values from Excel worksheet do not appear in Label Gallery. The database-variables are empty.

When you have connected an Excel worksheet to the label, sometimes the data from worksheet is not transferred to the variables on the label and they remain empty. This can happen when column in worksheet contains mixed data: some fields are alphanumerical and other numerical.

Microsoft ODBC driver tries to auto-detect the type of data entered in the cells, but sometimes this auto-detection routine fails and data type is wrongly recognized.

WORKAROUND

Make sure that all values in the same column are of the same type. If that is not possible and you need to use mixed data, format this column as Text and not Generic (on the Format menu, click Cells, and select the Text option on the Numbers tab). The column formatting has to be performed prior the actual data entry. If the data is already entered, you will have to re-format the values using function TEXT (refer to MS Excel help for proper syntax of this function). In some instances, you might have to re-type the data after formatting the column to Text.

More information about this issue can be found in the Microsoft Knowledge Base, article No.  Q141284

 

6. I cannot use data from Microsoft SQL Server 2000.

Database functionality in Label Gallery software relies on the Borland Database Engine (BDE) that does actual connections to the database. Microsoft SQL Server 2000 introduced some new datatypes that were not available before, as Unicode character type NVARCHAR and NTEXT. BDE does not know how to handle these new datatypes and unpredictable programme behaviour can occur because of this. Since MS SQL Server 2000 emerged, Microsoft stopped supporting DBLib library (responsible for connection to MS SQL Servers) in favour of ADO data connection. Because of this DBLib cannot be used for connection to new datatypes.

If you are experiencing strange programme crashes and access violation error messages, it is most probably due the use of the new datatypes.

WORKAROUND

Avoid the usage of new datatypes. Convert the field types in question to the data format from SQL Server 7 or earlier.

Solution: 

Upgrade to version 1.5.0 or greater. 

7. When I use Excel database in GalleryForm the "Database login" dialog box is shown at form start-up and data from Excel do not show.

The problem originates in the fact is that two different applications cannot access Excel spreadsheet at the same given time. MS Excel itself can handle multiple connection to the same .XLS and if you open the .XLS file in one instance of MS Excel, it will be opened in read/write mode. If then some other user opens the same file in his instance of MS Excel, he will be prompted that only read-only mode is available to access the file.

But if you connect to MS Excel spreadsheet from some other application, the first user will be allowed to connect to it and will lock the file. So the second user is not allows the connection to the spreadsheet and will see the "Database login" dialog box.

There are two workarounds you can try:

WORKAROUND 1

WORKAROUND 2

Disable Data view in Label Gallery Plus software and enable Normal view. This can be performed in View menu. Data view is used to preview the data values for the current record on the label. In order to do that Label Gallery Pro has to connect to MS Excel spreadsheet and thus locks the file. If Label Gallery Pro does not preview the data on the label, GalleryForm will be able to connect to the same Excel spreadsheet.

Do not make connection to the database on the label at all. Instead create prompted variables on the label. Connect to the database only in GalleryForm. Then make sure to map the database fields and label variables together in order for databsae values to be transferred to the variables. In this case GalleryForm is the only application connecting to the Excel spreadsheet and "Database login" dialog box will not be shown.

Another option is to use Access, MS SQL Server, Oracle and other databases where record locking will be handled automatically. As Excel is not a real database and therefore not suitable for network (multi-user) operation. 

  

8. GalleryData freezes at start-up and it cannot be started any more. Re-installation does not help either.

Applies to: 

Label Gallery prior to 1.6.4

When starting GalleryData, it displays splash screen only and then freezes. If you try to run it once more, it freezes again. Restarting Windows does not help, uninstallation and re-installation of the programme does not solve the problem either.

WORKAROUND

Go to Windows temporary directory. Usually it is located in c:\windows\temp or c:\temp. Find all files which name starts with ND and ends with extension .TMP (ND*.TMP). Delete them. They are GalleryData temporary files that have not been removed automatically and are restricting GalleryData to run normally.

Solution:

 Upgrade to version 1.6.4 or greater.

9. I cannot use data from FoxPro database tables.

Databases created in FoxPro (with file extension .DBF) are not natively supported in Label Gallery software. There is no database driver provided for connection to such data in Label Gallery installation. If you need to link to FoxPro databases there are two solutions available for you. Use one of the following solutions.

Solution 1 (recommended):

 To connect to FoxPro databases and obtain the data out of them the appropriate ODBC driver must be installed on the system. You must create the Data Source Name (DSN) in ODBC Data Source Administrator. This utility is located inside Administrative Tools in Control Panel. Then use this DNS as the ODBC source in Label Gallery software.

Solution 2:

 If you do not have the ODBC driver for FoxPro installed on the system, you can use a different approach. You can convert the FoxPro database to some other database format for which the driver is available. It can be done like this.

1.

Start Microsoft Excel application. Open the FoxPro database. Just use the Open command in the File menu. The data from FoxPro table will be displayed in the spreadsheet.

2.

Select the command Save As from the File menu and save the database in the .dbf (dBase) file format.

3.

Start Label Gallery software and use the database wizard to link to the converted database. The driver for dBase table access are installed with Label Gallery software.

 

10. I cannot use data from dBase database tables in GalleryForm.

You have created the form in GalleryForm application and have linked it to the dBase database. You can see the dBase table in the design GalleryForm window. But as soon as you start your form, the run GalleryForm window does not show the data in the table object. When you open the properties of the table object, you can experience the error message 'Access violation'.

Based on the information and research that was conducted the problem seems to occur in the development environment used to program GalleryForm (Borland Delphi). GalleryForm uses different connection technologies like ADO (ActiveX Data Objects) and BDE (Borland Database Engine) to be able to connect to the widest array of database types. When different database connectivity technologies are used at the same time and Windows XP SP2 is installed on the system, the application cannot connect to the dBase tables. Several Delphi-developed applications created by other developers have the same problem, so not just GalleryForm is affected.

At this moment GalleryForm V2 does not support the dBase tables. The same feature is working in GalleryForm V1. We are working hard to have dBase functionality working again in GalleryForm application. Until then the following workarounds are suggested:

WORKAROUND 1 (Recommended)

WORKAROUND 2

Convert your dBase database to some other database type, like Access or Paradox. You can use the application GalleryData to convert the database type.

Remove the Service Pack 2 from the computer.

 

11. How can I convert text file to a real database?

Text files are often used as files with data for the labels. Text databse are usually generated from some software that does not have the label-printing features. Label Gallery can use the text file and print the data on the label, thus adding label-printing capability.

The text file is not a real database. This brings two major limitations:

1.

The text file doesn't have stored the definition of the fields.

The applications can be aware of the field name (if it is stored in the first line in the text file), but not aware of the structure of the text file. The information about fields types (numeric, alphanumeric, etc.) and field lengths is not known and you have to set it manually.

2.

You cannot define indexes in the text file.

Because of this fact the database connectivity options in Label Gallery software are limited. For example, you cannot change the printing order, or you cannot define a filter on some field.

Luckily, there is an easy way in Label Gallery software to convert the text file into the real database. The idea is the following: Use GalleryData to define the structure of the text file, then use GalleryData to save text file into a real database. 

Follow these steps:

1.

Start GalleryData.

2.

Open the text file. The structure of the text file is not known so Text File Wizard opens.

3.

Follow on-screen instructions and define the structure of your text file. You can store the name of the fields in the first line of the text file.

When you define the structure of the text file, the definition will be save in the file with extension .SCH in the same folder, where the text database is stored. When you open the text file some other time, the structure will be read from the definition .SCH file. 

4.

Create a new empty database in GalleryData. Make sure the database has the same structure of fields as the fields in your text file.

5.

Close the new database in GalleryData. Leave the text file opened.

6.

Select the command Fill from the Tools menu.

7.

The text file is selected for the 'Source Table'. Select your empty database for the 'Destination Table' field.

8.

Click on the Map Fields.

9.

Link the appropriate fields from the text file and from the database. If the fields have the same names, GalleryData will link automatically.

10.

Click OK to return to the Fill Table dialog box.

11.

Click OK to begin with the filling of the table.

Please note, the same procedure can be applied automatically. You can use GalleryData command-line switches and control the conversion process from some other information. For example, you can define a form in GalleryForm where a click on a button will convert text file into real database. Refer to the GalleryData help file. 

12. Label Gallery keeps displaying the "User Name and Password" login box when connected to an Excel DB file. This problem happens only in Win98 First Edition and is working fine in other platforms such as Windows 2K and Windows XP. How to solve this problem?

Solution:

 Install/Upgrade MDAC and JetEngine (Database components for Windows). The installation files are in the Label Gallery CD-ROM or can be obtained directly from Microsoft's website.

MDAC

http://www.microsoft.com/downloads/details.aspx?FamilyID=83e8f178-94c9-4e7d-b0b6-a8a94c4eb912&DisplayLang=en

JET

http://www.microsoft.com/downloads/details.aspx?FamilyID=4335216C-8CDD-4168-A030-46F815D3F5CD&displaylang=en

13. Gallery Data prompts error message, “Network Initialization Failed” upon creating new database layout.

SOLUTION

Go to the Control Panel and launch the BDE Administrator program. Go to Configuration\Drivers\Native\Paradox. In the NET DIR, change the pathway to the one that Label Gallery 3 is installed in.

Example:

 C:\Program Files/Sato/Gallery 2/Bin 

Printing Questions

1. How should I speed up printing to network shared printer?
2. When I try to install GalleryDrivers for my thermal transfer printer a dialog box tells me that it has not passed Windows Logo testing. What should I do? Is it safe to install GalleryDriver anyway?
3. Excel crashes when I try to change label layout (margins, size).
4. When I remove GalleryDrivers for a particular printer from my Windows 2000 system and install the original driver of the manufacturer, dialog boxes from GalleryDriver are still present. Or new version of GalleryDrivers did not overwrite the previous one.
5. When I try to use GalleryDrivers to print barcodes using barcode fonts from different applications on Asian Windows platforms (Japanese, Chinese) the barcodes are not printed. The barcode content is instead printed as plain text.
6. Why is my printer not accessible from Label Gallery software? It is listed in Printers dialog box in Control Panel.
7. I have upgraded to Label Gallery version 1.5 and printer's built-in cutter does not cut any more.
8. Why I cannot extend the print length to a maximum of 9999 dots?
9. The images print is corrupted or TrueType fonts print blurred.
10. Why does my variable barcode field turn into "Orange"color and not able to print out?
11. More users will use Label Gallery Driver on the same computer. When I change the default settings of the printer driver for one user, the settings are not applied to other users. Is there a solution to define default settings for all users on the PC?
12. The printout from DR308e is out of position even when the label size has been set.


1. How should I speed up printing to network shared printer?

When printing to a printer that is connected to a remote computer in your LAN, delayed printing can occur. It can take a very long time from starting print job on your computer to label actually leaving printer on the other side of the network. The network infrastructure (cabling and network equipment) is usually not the problem here. You should change the approach you are using when connecting to network shared printers.

There are two methods used in using network shared printers. The first one is to use the printer driver directly from the computer that is sharing its printer. This method is the most intuitive one as Windows automatically installs the drivers from remote computer, when you double-click the network shared printer. Please note that this method is the slowest.

Solution:

To speed up your network printing, install the printer driver for network shared printer on your own computer. Act as the printer is connected to your computer on parallel port LPT1 and install the driver locally; open Printers from Settings on Start Menu and select Add Printers.

When printer driver is successfully installed open the Properties page in the printer driver and go to Details tab. Here you should change the port which the printer is using from LPT1, to local port.

Click Add Port button, select Local Port and type in the network path to the printer (i.e. \\server_name\shared_printer_name).

The same procedure can be used for real network printers, connected directly to your LAN, that are not shared on a remote computer, but have their own network interface.

2. When I try to install GalleryDrivers for my thermal transfer printer a dialog box tells me that it has not passed Windows Logo testing. What should I do? Is it safe to install GalleryDriver anyway?

When you are installing GalleryDriver manually from Printers dialog box in Control Panel, Windows XP prompt you with the following message:

"This driver is not digitally signed!"

This is a standard Windows warning message when you try to install a device driver that is not digitally signed by Microsoft. It does not appear only with GalleryDrivers, but also with drivers from other manufacturers and other equipment.

GalleryDrivers are Windows compliant software and can be used with any 32-bit Windows operating system, including latest Windows XP. It is safe to continue with the installation of GalleryDrivers in spite of the fact they do not have Windows Logo.

The best solution to disable appearance of this warning message is to use Printer Installation Wizard that is shipped with GalleryDrivers. It is used when you install GalleryDriver from Label Gallery CD-ROM and also when you download GalleryDriver installation from website.

For more information about the installation of printer drivers please refer to our eHelp on topic 

How to install GalleryDrivers


3. Excel crashes when I try to change label layout (margins, size).

When using GalleryDrivers with your thermal transfer printer with MS Excel and you try to change the layout of the label (margins, paper size) the MS Excel crashes in most cases. Microsoft confirmed this is a problem in MS Excel, please refer to Microsoft's knowledge base article 

Q211464

 for more information. MS Excel is not capable of handling drivers that do not have any paper format defined other than custom size. GalleryDrivers have only custom size available by default, but you can manually define other label formats (stocks) at any time. 

Workaround: 

Create one additional paper format in GalleryDriver (stock) and MS Excel will work fine even if this additional format is not selected. To do that open Start. Settings. Printers, select your printer, right click its icon and select Properties. Go to Stocks tab and define a new stock.

Solution: 

Upgrade to latest GalleryDrivers.


4. When I remove GalleryDrivers for a particular printer from my Windows 2000 system and install the original driver of the manufacturer, dialog boxes from GalleryDriver are still present. Or new version of GalleryDrivers did not overwrite the previous one.

A problem can occur when installing printer drivers from different manufacturers on the same computer. It creates confusion when printer drivers from different developers have the same printer names. 

The problem originates in the way Windows 2000 uses the registry to install printers. It checks the registry for any references of previous printer driver install and compares it to the printer driver you want to install. If the printer names are the same, then the wizard will ask whether the driver should be replaced or you want to use already installed driver. If you choose to replace the driver, Windows only replaces the driver files but does not change the possibly incorrect references for these files in the system registry. What this means is that you can end up with a driver that supposedly uses the new files when in fact it will use the old driver files.

Recommended Solution:

You did not properly remove the old printer drivers. It is not enough simply to select the printer in Printers dialog box and then press Delete key. This is especially true if printer drivers were in use minutes before you decided to remove the driver. To completely remove printer drivers, follow these steps:

1.

Open Printers dialog box from Control Panel.

2.

Select Server Properties from File menu.

3.

Go to Drivers tab and select the printer driver you want to remove.

4.

Click Remove button.

5.

If the printer driver is in use, Windows will not be able to remove it. In this case, restart your computer and try again.

6.

You can use the same utility to update the existing version of GalleryDrivers to the newer version. Click Update button, then point to the location of new GalleryDrivers.


5. When I try to use GalleryDrivers to print barcodes using barcode fonts from different applications on Asian Windows platforms (Japanese, Chinese) the barcodes are not printed. The barcode content is instead printed as plain text.

The problem seems to originate in Windows operating system itself. By default, the proper code page is not selected and this causes wrong bar code printout. You have to manually choose the appropriate code page when printing labels.

This is easy to achieve in WordPad (simplified version of MS Word that is part of Windows installation). After selecting the proper GalleryDriver (so that internal barcodes become available to the WordPad), marking the barcode data and setting it into proper barcode font, you have to select the proper setting for code page. This property can be set in a combo box just next to the combo box for selecting font size.

If GalleryDriver is selected, then this combo box has an empty value by default. You have to set some value to this box. It should not be empty. Choose the appropriate value from the list.

The same problem applies to MS Word. There seems not to be any functionality to change the code page in Word. But there is a workaround to print the barcode properly.

1.

Create a new Word document and connect it with SATO printer, so internal printer fonts become available.

2.

Type in the barcode data and set it to proper internal barcode font.

3.

Save the document.

4.

This step is vital. Close this document and also Close Word application.

5.

Start Word once again and load the previously created document.

6.

The internal barcode should now be printed as requested. When Word re-starts it will refresh driver-related information and enable printing of internal barcode fonts.

6. Why is my printer not accessible from Label Gallery software? It is listed in Printers dialog box in Control Panel.

Label Gallery software queries all installed printer drivers at start-up. Based on the printer response the printer can either be used in Label Gallery or banned and put on the "black list". Printer checking technique has been introduced in version 1.2 and renders faulty printer drivers unavailable.

The black list contains all affected printer drivers on your system that are not Windows compliant drivers, not properly installed, unavailable (possible case with disconnected network printers) etc. If the driver is not accessible or not behaving properly, Label Gallery Plus will ignore it and refuse to use it. This action prevents programme errors originating in the faulty printer drivers. Previously, when errors because of such drivers would appear, Label Gallery software was the cause of the error from user's point of view.

All affected printer drivers are stored in a XPRINT.INF file on your computer in Label Gallery's Bin\System folder. The default location is C:\Program Files\SATO\Label Gallery\Bin\System.

If you believe that your printer driver was mistakenly put on the black list, you can remove it from the list. Open Preferences dialog box from Options menu and go to Startup tab. Then select the printer driver and click the Remove button.

If you want to disable the validation process, disable 

Check Printers on Startup

 option. If you want Label Gallery Plus to re-run its driver tests, enable this option, then remove all drivers currently in the black list, close the application then run it again. Label Gallery Plus will check all installed printer drivers from the beginning.

The most common sources of false alarms are: 

1.

Improper or unfinished installation of the printer driver. 

Remove the printer driver from the system, reboot the computer and then reinstall the driver.

2.

Unavailable network printer

 
If you are using print shared on some network computer and the computer is off; the printer driver will not be available. The solution would be to install the local printer driver for this printer and then change its port from LPT1 to Local port in the form \\SERVER\SHARE. For more information refer to the FAQ topic 

How should I speed up printing to network shared printer?

7. I have upgraded to Label Gallery version 1.5 and printer's built-in cutter does not cut any more.

Label Gallery software 1.5 handles cutter control differently from the older versions. In Label Gallery previous to 1.5 the cutter was controlled in the properties of the GalleryDriver. The cutter can be enabled after the whole stream of labels 

are printed

 or after some specified quantity of labels. Now the cutter control has been moved directly into Label Gallery software. It is accessible in Batch printing tab of Label Setup dialog box and offers more control over cutter functionality.

There is a whole new concept of "batch printing". You can control in detail what "batch of labels" represents in your case and you have more versatility while defining the batch.

The batch can be:

- a whole print job (the same functionality as in pre-1.5 versions),
- can contain a fixed pre-defined number of labels (same as pre-1.5 versions),
- can be based on a change of some variable (or database value),
- can be based on variable quantity and
- at the same time can comply to the additional condition

Each batch can be accompanied with an action that is executed when the batch is identified. One of the available actions is cutter control. This is the place where the cutter properties can be set.

The GalleryDriver still contains the cutter controls, but they become obsolete when printing from Label Gallery software. Label Gallery Plus now controls the driver directly. The cutter controls from the GalleryDriver should be used only when printing label from non-Label Gallery software.

Backward compatibility has been taken care of. When you open the label, created in pre-1.5 versions, Label Gallery will correctly adjust the settings in the Batch printing tab.

The batch functionality in Label Gallery version 1.5 demands the GalleryDrivers version 3.6.13 or higher to be used.


8. Why I cannot extend the print length to a maximum of 9999 dots?

When printing to a printer the image is cut off. 

Solution: 

What you should do is to go to the printing preferences in the driver. At the printer memory tab and under the Internal Memory Type, please set to “Not Used” instead of “Overlay”.


9. The images print is corrupted or TrueType fonts print blurred.

Sometimes you can see your labels printed corrupted:

-

The images can print without sharp edges, the filled areas are not consistent with black color.

-

Blurring or small dots can occur around the edges of truetype fonts.

Solution (for images): 

Thermal printers can print images in black and white (B&W) mode. If you use color or grayscale images on your label, Label Gallery will convert them in B&W before they can be printed. The process is called dithering. During the dithering process all colors and shades of grey in the picture are converted to black and white dots, creating the illusion of new colors and shades by varying the pattern of dots.

The default dithering mode might not be the correct one for your images. You can select among different dithering modes or disable it completely. To change the dithering mode, do the following:

1.

Open your label file

2.

Select Printer Settings from the File menu. The window with the printer settings will open.

3.

Go to the Dithering tab.

4.

Change the Dithering type option to suit your needs. Look at the preview on the right side how you can expect the selected type to be applied on the label. Disabling the dithering usually yields the best results.

Another option you have is to originally use B&W images, not color or grayscale images. The color format of the images can be easily changed with graphic software like Microsoft Paint or similar.

Solution (for TrueType fonts): 

When you design a label with text objects formatted in the TrueType fonts, Label Gallery converts such objects as images. TrueType fonts are not available internally in the printer, so they are printed as images. The conversion process to images relies also on the Windows graphic settings.

Recent Windows operating systems include support for smoothing of screen font edges. In some cases enabling this option can have impact on the quality of label printing. If you observe un-sharp edges of printed truetype fonts or dots printed next to the font outline, the font-smoothing feature might affect you.

To disable the font smoothing, do the following:

1.

Open Display from Control Panel.

2.

Go to Appearance tab.

3.

Click on the Effects button.

4.

Disable the option:

Use the following method to smooth edges of screen fonts.

10. Why does my variable barcode field turn into "Orange"color and not able to print out?

Sometimes, after changing ratio or barcode type of a variable barcode field, the auto preview barcode image's color changes to “Orange” color. Subsequently, the barcode field is not able to be printed out. 

Solution: 

Download the patch , then copy and overwrite the lgeasy2.exe file with the existing file which can be found in this folder normally:

C:\Program Files\SATO\Gallery Easy 2\Bin

*Applies to Label Gallery 2.1 Easy (Build 952) versions and older


11. More users will use Label Gallery Driver on the same computer. When I change the default settings of the printer driver for one user, the settings are not applied to other users. Is there a solution to define default settings for all users on the PC?

The same PC is used for different operators and they should have the same printer settings when printing from their software package. You define default settings in the printer driver for one user on the computer. When you switch from one user to the other on the same PC, the applied settings are not the one you have set up.

Windows printer drivers store the settings for users individually. Normally you would change the printer settings following this procedure:

  • Open Start > Settings > Printers & Faxes

  • Right click printer, select Printing Preferences

  • Change the settings

However, this approach will change the default printer settings for the current user only.

Solution 1

: To change the default settings for all users, do the following:

  • Open Start > Settings > Printers & Faxes

  • Right click printer, select Properties

  • Go to Advanced tab

  • Click Printing Defaults button

  • Change the settings

Solution 2

: When printing labels from Label Gallery software, each label stores the default printer settings. You do not have to define the default printer settings in the driver, because they are already set in the label.

12. The printout from DR308e is out of position even when the label size has been set.

Solution:

Download the driver 4.6.07 and install DR308e printer driver